FAQs

  • Do I need a referral to see a physiotherapist?

    Do I need a referral to see a physiotherapist?

    No, you do not need a doctor’s referral to see one of our physiotherapists.

  • How much does it cost to see a physiotherapist?

    How much does it cost to see a physiotherapist?

    An appointment with a physiotherapist is $90 and a senior physiotherapist is $100. 

  • Does Medicare cover physiotherapy services?

    Does Medicare cover physiotherapy services?

    Generally, no. However if you have a chronic medical condition that is being managed by your GP under Medicare Chronic Disease Management (CDM) you may be eligible for a rebate for up to five physiotherapy treatments per year. The need for physiotherapy must be directly related to your chronic condition and the referral validity is determined by your Doctor. Please speak with your GP if you feel you may be eligible.

  • Does private health insurance cover my treatment?

    Does private health insurance cover my treatment?

    Yes, you may receive a rebate if you have extras cover as part of your policy. Our clinics have HICAPS which allows you to claim your health fund rebate on the spot, leaving only the gap to pay. You will need to have your health fund card with you to access this service.

  • What are the terms for payment and cancellation?

    What are the terms for payment and cancellation?

    You will need to pay at the time of your appointment. Should you need to cancel your appointment, we ask that you provide adequate notice (at least 24 hours). This allows us to schedule waitlisted patients for treatment. Please check our appointment cancellation policy and whether fees apply for late cancellation.

  • Do you have preferred provider status for any private health funds?

    Do you have preferred provider status for any private health funds?

    We are the preferred provider for HCF, which means your initial appointment is 100% gap free. 

  • How long does an appointment take?

    How long does an appointment take?

    A standard physiotherapy appointment is up to 30 minutes.

  • What do I need to bring to my appointment?

    What do I need to bring to my appointment?

    If relevant, please bring any referral letters and test results such as x-rays. We can access scan results online if they were done recently in Cairns. Please discuss with our reception team so they can obtain copies prior to your appointment. 

  • What should I wear to my physiotherapy appointment?

    What should I wear to my physiotherapy appointment?

    This will depend on the area that is being treated. Generally we recommend loose, comfortable clothing that will not restrict movement. For lower limb treatments we recommend a pair of shorts (not exercise tights). 

  • Can I book online?

    Can I book online?

    Yes. Click on the Book Now button at the top of our website. Be sure to use your full/legal name when making an appointment.

  • How many sessions will I need?

    How many sessions will I need?

    Depending on your condition/injury and how you respond to the treatment, your physiotherapist will give you an indication of how many sessions you may need in your first appointment. 

  • What can I expect during a physiotherapy appointment?

    What can I expect during a physiotherapy appointment?

    Your physiotherapist will take a detailed history about your injury/condition, they will then conduct necessary physical assessments and provide you with the relevant treatment for your diagnosis.

  • What’s the different between a physiotherapist and massage therapist?

    What’s the different between a physiotherapist and massage therapist?

    Physiotherapists assess and diagnose injuries and conditions, provide treatment and exercise advice. Massage therapists provide manual releases to muscles, fascia and joints using a range of techniques including soft tissue massage, trigger point release and stretching.

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