FAQs

  • What are reformer classes?

    What are reformer classes?

    A reformer is a “Pilates machine” used for traditional Pilates as well as rehabilitation. Reformer classes are limited to 5 clients and are suitable for all ages and all levels of fitness. The reformer machine comprises of a horizontal sliding carriage, suspended on a smooth gliding track within a solid rectangular frame. The sliding carriage has a range of different strength springs beneath, and these provide the resistance aspect of the exercise. There are cables and pulleys that control the movement of the sliding carriage.

  • How much does it cost to attend a class?

    How much does it cost to attend a class?

    A casual floor class is $17 (Pilates, Yoga, Fitness, Stretch, Rehab)
    A casual Reformer class is $25
    A casual Meditation class is $12

    Discounted pricing options are available for multi class passes and memberships See all of our pricing options here.

  • Do you have an introductory offer for new clients?

    Do you have an introductory offer for new clients?

    New clients can come and experience unlimited classes at the PhyxMe Fitness Studio for $49. This offer can be redeemed online and you can attend as many classes as you like over a 14-day period. Please keep in mind that your offer activates on the day of purchase. 

  • How do I book a class?

    How do I book a class?

    We use MINDBODY for all of our class bookings and payments. You first need to create an account in MINDBODY and provide us with relevant health information. Once your account has been created you can book and pay for classes.

  • Is there an App I can use to book?

    Is there an App I can use to book?

    After you have signed up for a MINDBODY account online, you can download the App on your tablet / mobile. Be sure to register the App using the same email address you used to set up your online account so they sync. Please keep in mind that there are some functions that aren’t available on the App (multiple class bookings, signing up for memberships, combo passes, etc.)

  • Can I book over the phone or with reception?

    Can I book over the phone or with reception?

    Clients are required to book their own classes using MINDBODY. If you need help to set up your account and learn how to make bookings, bring your mobile or tablet into the studio and our reception team can assist you.

  • How do I book multiple classes?

    How do I book multiple classes?

    You can book multiple classes online (not through the App). Please make sure you monitor your forward bookings so that you don’t miss a class.

  • What is your policy if I need to cancel my booking?

    What is your policy if I need to cancel my booking?

    If for some reason you are unable to attend class, please cancel your booking in MINDBODY. Cancellations up to one hour before the class commencement time may be made with no penalty. Clients who cancel within 60 minutes of the class commencement time, or clients who do not arrive for their booking, will forfeit that class.

  • Can I book a class without paying?

    Can I book a class without paying?

    Prepayment is required for all class bookings. It is safe and secure to save your credit card or bank account details in your MINDBODY account, which makes pre-payment quick and easy. 

  • Can I pay cash on the day of class?

    Can I pay cash on the day of class?

    Yes, however this means you will not be pre-booked for the class and there is a risk you may miss out on the day. We strongly recommend you pre-book and pre-pay.

  • Can I share a pass with my spouse or family member?

    Can I share a pass with my spouse or family member?

    Yes, this function is available within MINDBODY. Simply link your family member/spouse account to your own by editing your profile settings (NB: this feature is only available through MINDBODY online, not the App). Once these relationships have been set up, email us and we can activate the “Shares Pricing” option for you.

  • How many people are in a class?

    How many people are in a class?

    The maximum number of clients in a floor class is 15
    The maximum number of clients in a reformer class is 5

  • Do I need to arrive early?

    Do I need to arrive early?

    Please arrive at least 10 minutes early to check yourself in, store your personal belongings and set up your equipment. If it is your first time attending this class, please arrive at least 15 minutes early in order to talk to your instructor. 

  • Where do I go when I arrive?

    Where do I go when I arrive?

    If you have pre-booked you can make your way straight to the Fitness Studio. At the entrance there is wall mounted tablet where you can check yourself into class. Speak to your instructor if you are unsure. 

  • What do I need to wear/bring with me to class?

    What do I need to wear/bring with me to class?

    All of the equipment you will need during class is provided – please bring a water bottle and towel, and wear comfortable exercise clothes such as a t-shirt and tights/shorts.

    For Pilates you will need socks.
    For meditation you may want to bring something warm to wear.
    For PhyxMe Fitness you will need sports shoes and socks.

  • Do I need any experience to attend classes?

    Do I need any experience to attend classes?

    If you are new to Pilates and Reformer we recommend attending our Beginners classes first. For any other class, our experienced instructors will be able to give modifications throughout the class depending on your requirements. Please make sure you arrive at least 15 minutes before class to speak to your instructor.

  • Can I claim for classes using my private health?

    Can I claim for classes using my private health?

    This depends on your insurer and the level of coverage your have. Our reception team will be able to provide you with receipts / documentation for you to submit to your private health insurer to establish whether you can claim. 

  • Is it okay for me to attend class if I am pregnant/have an injury/recently had surgery?

    Is it okay for me to attend class if I am pregnant/have an injury/recently had surgery?

    Please discuss your individual requirements with your instructor BEFORE class commences. Your instructor will be able to determine if they can accommodate your needs during class, and provide you with the exercise modifications to keep you safe. 

  • Is there any way I can sync my Fitbit with MINDBODY?

    Is there any way I can sync my Fitbit with MINDBODY?

    Connect your MINDBODY account with your Fitbit to view personal activity data achieved during your workouts. To set up, go to your “Profile / Settings ” in the MINDBODY app.

  • Is there any way I can sync my Google Calendar with MINDBODY?

    Is there any way I can sync my Google Calendar with MINDBODY?

    Send your class schedule to your Google Calendar and never miss a class! To set up, go to your “Profile / Settings ” in the MINDBODY app.

  • Do you open on public holidays?

    Do you open on public holidays?

    Our studio is closed on public holidays. 

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