FAQs

  • What is a reformer?

    What is a reformer?

    A reformer is a “Pilates machine” used for traditional Pilates as well as rehabilitation. Body Tone reformer classes are limited to 5 clients and are suitable for clients with a good base level of fitness and mobility who are looking for a challenge. The reformer machine comprises of a horizontal sliding carriage, suspended on a smooth gliding track within a solid rectangular frame. The sliding carriage has a range of different strength springs beneath, and these provide the resistance aspect of the exercise. There are cables and pulleys that control the movement of the sliding carriage.

  • How much does it cost to attend a class?

    How much does it cost to attend a class?

    A casual Mat Pilates class is $24.50 (discounted multi class passes available)

    A casual Body Tone reformer class is $24.50 (discounted multi class passes available)

    Group Rehab classes are $24.50 (Private Health rebates apply)

    Clinical Physiotherapy classes are $48.00 (Private Health rebates apply)

    See all of our pricing options here

  • Can I claim for classes using my private health?

    Can I claim for classes using my private health?

    This depends on your insurer and the level of coverage your have. Body Tone and Mat Pilates classes taken by an instructor are not eligible for rebates. Clinical Physiotherapy and Group Rehab classes taken by a physiotherapist are eligible for on-the-spot rebates. Our reception team will be able to use your private health card to provide you with a quote of what your rebate will be.

  • Do you have an introductory offer for new clients?

    Do you have an introductory offer for new clients?

    New clients can come and experience Body Tone reformer classes for $15, purchased as a 10 class pass. All new clients must attend a free 30 minute Body Tone orientation before starting classes. Your can purchase the pass online and then book into your Orientation.

  • Is it okay for me to attend class if I have an injury or have recently had surgery?

    Is it okay for me to attend class if I have an injury or have recently had surgery?

    Our physiotherapist-run exercises classes are ideal for clients rehabilitating from injury and surgery. We recommend that you first gain clearance from your treating physician, GP, physiotherapist, or other allied health practitioner before commencing an exercise program with us.

    Clinical Physiotherapy classes are ideal for clients requiring specific and individualised programs and who are pregnant and post-partum.

    Group Rehab classes are ideal for clients rehabilitating from injury or with chronic conditions requiring minimal exercise modifications.

    Body Tone and Mat Pilates classes are not suitable for clients who are pregnant, early post-partum or with a current injury (unless cleared by a physiotherapist).

  • I am pregnant. What classes are suitable for me?

    I am pregnant. What classes are suitable for me?

    Physiotherapy guided sessions are one of the best ways to exercise during pregnancy as it is low impact and focuses on deep stability and postural muscles to help accommodate for the changes to the body during pregnancy. Our Pilates Physiotherapists have training in Women’s health physiotherapy and are qualified to understand the changes to the body during pregnancy and the influence these changes have on exercise capacity. The clinical physiotherapist-run exercise sessions are the only classes suitable for pregnant or newly post-natal mothers as these allow the therapist to make the necessary changes to the exercises as the pregnancy progresses and tailor the program to your individual needs.

    Body Tone and Mat Pilates classes are not suitable for clients who are pregnant.

  • How do I book a class?

    How do I book a class?

    For Body Tone and Mat Pilates classes we use MINDBODY for all bookings and payments. There will be a form at the studio for you to complete the first time you attend class.

    For Clinical Physiotherapy and Group Rehab classes you must book with our reception team (4053 4343 or email). There will be a form at the studio for you to complete the first time you attend class.

  • Is there an App I can use to book?

    Is there an App I can use to book?

    For Body Tone and Mat Pilates classes you can download the MINDBODY App on your tablet / mobile. Be sure to register the App using the same email address you used to set up your online MINDBODY account so they can sync. Please keep in mind that there are some functions that aren’t available on the App (multiple class bookings, promo codes, etc.)

  • Can I book over the phone or with reception?

    Can I book over the phone or with reception?

    Our reception team will be able to assist with bookings for Clinical Physiotherapy and Group Rehab classes.

  • What is your policy if I need to cancel my booking?

    What is your policy if I need to cancel my booking?

    Body Tone & Mat Pilates | If for some reason you are unable to attend class, please cancel your booking in MINDBODY. You may cancel your booking up to five hours before the class commencement time with no penalty. Clients who cancel within this window, or clients who do not arrive for their booking, will forfeit that class.

    Clinical Physiotherapy & Group Rehab | If for some reason you are unable to attend class please call our reception team to cancel a booking giving at least 24 hours notice before the class commencement time. Clients who cancel inside 24 hours may be charged the full class fee.

  • Can I share a pass with my spouse or family member?

    Can I share a pass with my spouse or family member?

    Yes, this function is available within MINDBODY. Simply link your family member/spouse account to your own by editing your profile settings (NB: this feature is only available through MINDBODY online, not the App). Once these relationships have been set up, email us and we can activate the “Shares Pricing” option for you.

  • How many people are in a class?

    How many people are in a class?

    Body Tone class is up to 5
    Clinical Physiotherapy class is up to 6
    Group Rehab class is up to 8
    Mat Pilates class is up to 10

  • Do I need to arrive early?

    Do I need to arrive early?

    Please arrive at least 10 minutes early to check in, store your personal belongings and set up your equipment. If it is your first time attending this class, please arrive at least 15 minutes early in order to complete paperwork and meet your therapist / instructor. 

    New Client Form for Body Tone and Mat Pilates clients
    New Client Form for Clinial Physio and Group Rehab clients

  • What do I need to wear/bring with me to class?

    What do I need to wear/bring with me to class?

    All of the equipment you will need during class is provided.
    Please bring a water bottle and towel, and wear comfortable exercise clothes such as a t-shirt and tights/shorts. For all classes you will need grip socks - these are compulsory and for your own safety. Grip socks can be purchased from reception if required.

  • Do I need any experience to attend classes?

    Do I need any experience to attend classes?

    If you would like to attend Body Tone classes you will need to attend a free 30-minute Body Tone Orientation class before starting. For any other class, our experienced physiotherapists and instructors will be able to guide you throughout the exercises, making modifications depending on your requirements. 

  • Do you open on public holidays?

    Do you open on public holidays?

    Our studio is closed on public holidays. 

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